Our Promise: Transparency & Privacy

Effective Date: August 25, 2025

At White Oak Construction & Restoration LLC, your trust is the foundation we build on. Protecting your personal information is just as important to us as building strong, lasting homes. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe. By engaging with our services, visiting our website, or communicating with us, you agree to the terms of this policy.

1. Company Information

White Oak Construction & Restoration, LLC
Phone: (865) 379-8044
Email: services@whiteoaktn.com

Address: 301 Ellis Ave, Suite B, Maryville, TN 37804

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email, and payment details you provide when requesting estimates, signing contracts, or communicating with us.
Project Information: Details related to your construction or remodeling project, including property specifications.
Digital Information: If you visit our website, we may collect non-personal information such as IP addresses, browser type, and cookies for analytics and functionality.

3. How We Use Your Information

We use the information we collect to:

Provide, manage, and complete your construction or remodeling project.
Communicate with you about scheduling, updates, billing, and customer care.
Send important service notifications, including SMS text messages related to project scheduling, updates, billing reminders, and customer support.
Improve our services, website, and customer experience.
Comply with legal obligations and protect against fraud.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may only share information with:

Trusted Service Providers: Vendors, subcontractors, and business partners who assist in delivering your project (only to the extent necessary).
Legal or Safety Requirements: If required by law, regulation, or legal process, or to protect the safety and rights of our company, employees, or clients.

5. SMS/Text Messaging Policy

When you provide your mobile number, you consent to receive SMS messages from White Oak Construction & Restoration, LLC.

Types of Messages You May Receive:

Appointment confirmations and reminders
Project progress updates
Delivery and scheduling notices
Billing reminders and payment notifications
Customer service responses

Message Frequency:
Message frequency varies depending on your project, and standard message and data rates may apply.

Opt-Out Instructions:

You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us directly by phone or email to be removed from our messaging list.

Help Instructions:

For assistance, reply HELP to any message. You may also reach us at:

Phone: (865) 379-8044
Email: services@whiteoaktn.com

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While no system is 100% secure, we strive to safeguard your data with industry best practices.

7. Your Privacy Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Opt out of receiving certain communications.
Request details on how your information is used.

To exercise these rights, please contact us using the details above.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect or store personal information from children under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on our website with the “Effective Date.

Terms and Conditions

Effective Date: August 27, 2025

Welcome to White Oak Construction & Restoration, LLC. By accessing our website, signing a service agreement, or communicating with us by phone, email, or text, you agree to the following Terms and Conditions. Please read them carefully.

1. Company Information

White Oak Construction & Restoration, LLC (“we,” “our,” or “us”) provides custom home building, remodeling, and restoration services. Our office is located at:

White Oak Construction & Restoration, LLC
Phone: (865) 379-8044
Email: services@whiteoaktn.com

Address: 301 Ellis Ave, Suite B, Maryville, TN 37804

2. Scope of Services

Services are provided as outlined in written contracts or agreements.
Estimates and timelines are given in good faith but may be subject to change due to weather, material availability, subcontractor scheduling, or other unforeseen circumstances.
Work is performed in compliance with local building codes and professional standards.

3. Payment Terms

Payment terms, schedules, and amounts are specified in the contract for each project.
Invoices not paid within the agreed timeframe may accrue interest charges as specified in your contract.
Failure to pay may result in suspension of services until the account is brought current.

4. SMS/Text Messaging Terms

By providing your mobile number, you consent to receive SMS messages from White Oak Construction & Restoration, LLC related to your project.

Types of messages include: scheduling updates, project progress notifications, delivery notices, billing reminders, and customer service responses.
Message frequency varies; message and data rates may apply.
Opt-out: Reply STOP to cancel at any time.
Help: Reply HELP for assistance, or contact us at (865) 379-8044/ services@whiteoaktn.com
Consent to receive SMS is not a condition of purchase or service.

5. Privacy

We respect your privacy. Customer information is used only for providing our services and communicating with you. We do not sell, rent, or share your information with third parties for marketing purposes. Please see our [Privacy Policy] for more details.

6. Limitation of Liability

While we strive for excellence, we are not liable for delays or damages caused by events outside our reasonable control (including but not limited to weather, supply chain issues, labor strikes, accidents, or acts of nature).
To the fullest extent permitted by law, our liability is limited to the amount paid by the customer for the services provided.

7. Warranties

Any warranties or guarantees are outlined in the specific service contract for your project. No other warranties are expressed or implied unless provided in writing.

8. Intellectual Property

All content on our website, marketing materials, and project documentation remains the property of White Oak Construction & Restoration, LLC. Customers may not reproduce or distribute these materials without written permission.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee. Any disputes will be resolved in the appropriate courts located in [Your County], Tennessee.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on our website with the new “Effective Date.” Continued use of our services constitutes acceptance of the revised terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us:

White Oak Construction & Restoration, LLC
Phone: (865) 379-8044
Email: services@whiteoaktn.com

Address: 301 Ellis Ave, Suite B, Maryville, TN 37804